Support
How can we help?
Email support
Questions, billing issues, account help, privacy requests - anything at all. Include the email you signed up with so we can find your account quickly.
support@horzl.com →Report a bug
The fastest route is in-app: Settings → Feedback attaches the context we need automatically. Or email us with your device model and what you were doing when it happened.
Report by email →Request early access
horzl is in private testing ahead of its Google Play launch. Want early access and a direct line to the team? Email us and we'll add you to the list.
Request early access →Help Center
Frequently asked questions
How does the free trial work?
Every new account gets a 3-day trial with full access to all features - no payment details required to start. One trial per person. When the trial ends, you can subscribe to keep going.
How do I manage or cancel my subscription?
Subscriptions are billed and managed by Google Play. Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions, select horzl, and change or cancel there. Cancelling keeps your access until the end of the current billing period. For refunds, purchases made through Google Play are subject to Google Play's refund policies - refund requests are made through Google at support.google.com/googleplay.
How do I connect Health Connect?
Open the Today tab and tap the health/recovery card, or go to Settings and enable the health connection. Android will show a permission screen where you choose exactly which data types horzl may read (steps, sleep, heart rate, HRV, workouts, weight). You can change or revoke access anytime in the Health Connect app under Apps & permissions.
Why is my horzl Score missing a Recovery value?
The Recovery pillar needs health data - sleep, HRV, or resting heart rate - from Health Connect. If you haven't connected Health Connect (or your device doesn't record those metrics), horzl gracefully computes your score from the remaining pillars. Connecting a watch or sleep tracker unlocks the full four-pillar score.
How accurate are the AI macro estimates?
Text and photo estimates are good-faith approximations - great for consistent daily tracking, but not lab measurements. Barcode scans pull data from the Open Food Facts database and are typically the most precise. When accuracy really matters, prefer the barcode scanner or verify against the package label.
Can I edit what the AI coach remembers about me?
Yes. Open the Coach tab → Coach Memory to see everything horzl has learned: observations, patterns, and coaching preferences. You can edit or remove entries, and the coach adjusts immediately.
How do I delete my account and data?
In the app: Settings → About & Legal → Delete account. This permanently removes your profile, history, streaks, coach memory, reports, photos, and credentials - it cannot be undone. If you can't access the app, email support@horzl.com from your account email. Step-by-step details are on our account deletion page.
Does horzl work offline or with a weak connection?
Logging sets during a workout is resilient to spotty connectivity - your in-session data isn't lost when the network drops. AI generation (new workouts, meals, coach chat) needs a connection, since the heavy lifting happens securely in the cloud.
Is horzl available on iOS?
horzl is built for both platforms, and the Android version (with Health Connect integration) is launching first. The iOS version is on hold for now - email us if you'd like to be notified when it ships.
I have a promo code. Where do I enter it?
Open Settings → App Settings → Promo code and enter your code. Codes can unlock premium access or performance-report credits, and each code works once per account.
Still stuck? We'd genuinely like to hear from you.